Frequently Asked Questions
Please read our FAQ before sending us a message.
If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
The refund caused by order cancellation, refund agreement or Mediation will be process instantly from Xiu Hair account. However, it may take 7-10 business days for it to display on your credit card statement.